Oria Nutrition

Privacy Policy

Effective date: December 4, 2025

At Oria Nutrition ("Oria," "we," "us," or "our"), we are committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.orianutrition.com, make a purchase, or interact with our services. We operate in compliance with applicable US laws, including the California Consumer Privacy Act (CCPA) for California residents.

By using the Site, you consent to the practices described here. If you do not agree, please do not use the Site. This policy does not apply to third-party sites linked from ours.

1. Information we collect

We collect information to provide and improve our services:

• Information you provide: name, email, shipping and billing address, phone number, payment details (processed securely through third-party gateways such as Stripe), order history, account preferences, and communications such as support inquiries and reviews.
• Information collected automatically: IP address, browser type, device information, operating system, pages viewed, time on page, and referral sources, using cookies and similar technologies (see Section 7).
• Information from third parties: data from payment processors, shipping and fulfillment partners (such as USPS and UPS via Supliful), marketing tools, or social platforms if you sign in through them.

We do not collect sensitive personal information, such as health data, unless you provide it voluntarily in a support context, and we limit its use.

2. How we use your information

• Processing orders, managing subscriptions, and fulfilling shipments through our partner Supliful.
• Providing customer support and responding to inquiries.
• Personalizing your experience, such as recommendations based on past purchases.
• Sending promotional emails or SMS, with clear opt-out options.
• Analyzing site usage to improve our services and prevent fraud.
• Meeting legal obligations, such as tax reporting.

3. Sharing your information

We do not sell your personal information. We share it only in these limited cases:

• Service providers: trusted partners such as Supliful (fulfillment), payment processors (such as Stripe), email services (such as Klaviyo), and analytics tools (such as Google Analytics) to operate the Site.
• Business partners: shipping carriers such as USPS to deliver your orders, or occasional joint promotions.
• Legal requirements: where required by law or subpoena, or to protect our rights, safety, or property.
• Corporate transactions: in the event of a merger, acquisition, or sale of assets.
• With your consent: for any other purpose disclosed at the point of collection.

Under CCPA, we do not "sell" or "share" personal information as those terms are defined, though California residents may opt out of certain sharing (see Section 5).

4. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encryption for payments and secure servers. No online transmission is completely secure, so we cannot guarantee absolute security. Please report any suspected breach to info@orianutrition.com.

5. Your rights and choices

• Access, update, or delete: log in to your account to view or edit your details, or email us to request changes or deletion, subject to legal retention requirements.
• Opt out of marketing: unsubscribe using the link in any message, or update your preferences in your account.
• CCPA rights (California residents): request disclosure of the categories we collect, deletion, or opt-out of sales or sharing (though we do not sell). Submit verifiable requests up to twice per twelve months to privacy@orianutrition.com, and we will respond within 45 days.
• Do Not Track: we do not respond to browser Do Not Track signals, but we honor Global Privacy Control (GPC) where applicable.

Residents of other states, such as Virginia and Colorado, may have similar rights. Contact us for details.

6. Children's privacy

Our Site is not intended for children under 13, and we do not knowingly collect their personal information. If we learn that we have, we will delete it promptly. Parents and guardians, please contact us if you believe your child has provided information.

7. Cookies and tracking

We use cookies, web beacons, and similar tools for functionality, analytics, and advertising. Essential cookies enable core site features; others, such as those used for personalization, require your consent. You can manage preferences through our cookie banner or your browser settings. Third-party tools such as Google Analytics may collect anonymized data.

8. Data retention

We retain your information for as long as needed for business purposes, such as seven years for tax records, or as required by law, then securely delete or anonymize it.

9. International data transfers

As a US-based company, your data is stored primarily in the US. Any transfers to affiliates or providers in other countries use appropriate safeguards.

10. Changes to this policy

We may update this policy to reflect changes in our practices or the law. We will post the new effective date on the Site, or notify you by email. Continued use after any change constitutes acceptance.

11. Contact us

This policy is provided for information only and is not legal advice. Please consult a professional for specific compliance needs.