Oria Nutrition

Returns Policy

Last updated: July 2026

Your satisfaction is our priority, and we are committed to making things right if something goes wrong with your order. Because supplements are perishable and hygiene-sensitive, we are unable to accept returns for change of mind or for opened products, but we will always resolve genuine issues like damage or errors.

What we can accept

We accept claims for damaged, defective, misprinted, or incorrect products within 30 days of delivery. Please send photos and a short description promptly so we can verify and resolve things quickly.

How it works

1. Email info@orianutrition.com with your order number, clear photos of the issue, and a brief description, within 30 days of delivery.
2. We will review your claim and either approve it or explain any denial within one to two business days, then arrange a prepaid return label if one is needed.
3. Send the item back, and we will inspect it on receipt, usually within three to five business days. Approved replacements ship within three to five business days, and refunds are processed within five to seven business days.

Refunds and replacements

Full refunds are issued to your original payment method, or as store credit if you prefer. Shipping costs are non-refundable unless the error was on our end. Where damage is partial, we may issue a prorated refund or credit. Replacements are free for identical items, subject to availability.

What we cannot accept

We are unable to accept returns for change of mind, for opened supplements (our hygiene policy), or for orders shipped to international or otherwise ineligible addresses.

Questions

If you are unsure about anything, email us at info@orianutrition.com and we will help.